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FAQ's

Frequently
asked question

Have questions about our services, from sales to support? Whether you’re curious about the design process, licensing, or delivery—we’ve answered all your most common questions right here.

What services do you offer?

‎We offer Logo Design, Branding, Website Design & Development, and Digital Marketing solutions tailored for startups to enterprises.

How do I place an order?

Simply choose your desired package, click “Order Now,” and follow the steps to complete your purchase or start a live chat for assistance.‎

Can I customize my package?

‎Yes! You can either add extra services to your package or request a fully custom quote to fit your specific needs.‎

What payment methods do you accept?

‎We accept all major credit/debit cards, PayPal, and direct bank transfers.

Do you offer refunds?

We offer a money-back guarantee on eligible services before final delivery. Check our Refund Policy for full details.‎

How long does it take to complete a project?

‎Timelines vary by service. A logo can take 2–4 days, while website projects may take 1–4 weeks depending on complexity.

Will I be involved in the design process?

‎Absolutely! We believe in collaboration and encourage client feedback throughout key stages.

Can I request revisions during the design process?

‎Yes, all packages come with a defined number of revisions. Additional revisions can be requested at a small cost.

Do you design from templates or create original work?

We only provide 100% custom designs built around your brand goals and vision.

What if I don’t like the initial concepts?

We’re committed to satisfaction. If the initial concepts don’t resonate, we’ll revise them based on your feedback.‎

Do you design for specific industries or niches?

‎Yes. From real estate to fashion to SaaS, our team has experience designing across a wide range of industries.

Can you replicate a design I like from another brand?

We’re happy to take inspiration but we don’t copy or clone. Our goal is to create something original and legally safe.

Who owns the final designs?

‎You do. Once final payment is made, full rights are transferred to you for commercial use.

What’s included in the final delivery files?

We deliver editable source files (AI, EPS, PSD), along with web and print-ready formats like JPG, PNG, SVG, and PDF.

Can I trademark the logo you design for me?

Yes, we create original logos suitable for trademark registration. However, filing the trademark is your responsibility.‎

Are stock images or fonts in my design licensed?

‎Yes, we only use commercially licensed assets or create custom ones. We ensure no copyright violations.

Do I need to credit you anywhere after delivery?

No credit is required, though we always appreciate shoutouts!‎

Will my website be mobile-friendly?

‎Yes. Every website we develop is fully responsive and optimized for mobile devices.

Do you handle hosting or domain registration?

‎We can guide you, but hosting and domains are typically handled on the client side unless included in a custom plan.

Will my website be SEO optimized?

Yes. All our websites come with basic on-page SEO, sitemaps, and search engine submissions.

Do you provide maintenance after website deliver?

Select packages offer 3–6 months of free maintenance. Ongoing support plans are also available.

Can you redesign my existing website?

Yes! We can refresh your design while keeping your existing content, or rebrand your website entirely.

Is my data and information safe with you?

Absolutely. We maintain strict confidentiality and never share your information with third parties.

What if I need help after the project ends?

‎We offer post-project support and can extend service with an affordable monthly plan.‎

How do I communicate with your team during the project?

You’ll have a dedicated project manager and access to communication via email, chat, or project portals like Trello or Slack.

Can I upgrade my package after purchase?

‎Yes, you can upgrade at any point. Just contact us and we’ll adjust the difference.

What’s the difference between the 2-in-1 and 3-in-1 packages?

2-in-1 packages combine two services (e.g., Logo + Web), while 3-in-1 bundles Logo, Branding & Website for full-scale brand launch.

Do you offer express delivery?

Yes! Express delivery options are available for most services at an additional cost.

Can I request additional file formats not listed in the package?

Of course. Just mention your required format (e.g., SVG, WebP) and we’ll provide it where applicable.

Do you offer bulk or reseller pricing?

Yes, we provide special pricing for agencies and resellers. Contact us directly to discuss a partnership.

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